Refund Policy for RS Art:

At RS Art, customer satisfaction is of utmost importance to us. We strive to provide you with high-quality artwork that resonates with your emotions and meets your expectations. However, if you encounter any issues with your purchase, we have a transparent refund policy in place to ensure your peace of mind.

  1. Artwork Inspection: Upon receiving your artwork, we encourage you to inspect it thoroughly. If you have any concerns or notice any damage during transit, please notify us immediately so that we can address the issue promptly.

  2. Eligibility for Refund: Refunds are considered in the following situations:

    • The artwork is damaged during transit, and the damage is beyond repair.
    • The received artwork significantly differs from the description or images provided before purchase.
    • The artwork does not meet the agreed-upon specifications for commissioned pieces.
  3. Contacting Us: To initiate a refund request, please contact us within 7 days of receiving the artwork. You can reach out to us through our contact details provided on our website or through the communication channels previously used for the purchase.

  4. Return or Exchange: If the artwork is eligible for a refund, you may be required to return it to us. In the case of commissioned pieces, refunds will be evaluated based on the nature of the issue.

  5. Non-Refundable Items: Please note that commissioned artworks that have been approved by the client are non-refundable, as they are custom-made and personalized to your preferences.

  6. Refund Process: Once the artwork is received and its eligibility for a refund is confirmed, we will process the refund promptly. Refunds will be issued using the original payment method used during the purchase.

  7. Shipping Costs: If a refund is approved for a damaged artwork, we will cover the return shipping costs. However, if the refund is based on any other eligible reason, the customer will be responsible for the return shipping expenses.

We strive to ensure your satisfaction and will do our best to address any concerns or issues promptly. If you have any questions or need further clarification regarding our refund policy, please do not hesitate to contact us. Thank you for choosing RS Art, and we appreciate your support!